At GEOKTEACH REVOLUTION SDN. BHD., we are committed to providing quality keyboards, mice, charging cables, wireless chargers, power banks and other technology accessories. This Policy explains the conditions applicable to returns, refunds, exchanges and order cancellations.
Return requests must be submitted within 30 days from the date the order is received. Products must be unused, uninstalled and returned in their original condition. All original packaging, labels, manuals, cables, components, accessories and complimentary items must be included together with valid proof of purchase.
Customers may request a return, refund or exchange if the wrong product was delivered, the product arrived damaged or defective, parts or accessories are missing, the quantity received is incorrect, or the product materially differs from its description on our website.
Customers should inspect and test all products promptly after delivery. If a defect is discovered, customers should stop using the product and retain the original packaging until the request has been reviewed.
Products that have been misused, altered, repaired, disassembled or damaged after delivery are not eligible for return. Damage caused by incorrect voltage, electrical overloading, liquid exposure, impact, unsuitable charging equipment, improper installation or failure to follow the manufacturer’s instructions is not considered a product defect.
Customers are responsible for checking the product’s connector type, voltage, charging capacity, dimensions, operating system requirements and device compatibility before purchasing. A product will not be considered defective solely because it is incompatible with the customer’s device when the specifications displayed on our website are accurate.
Minor differences in colour, packaging or appearance caused by photography, screen settings or manufacturer updates are not considered defects when the essential specifications and functions remain unchanged.
Change-of-mind returns may be considered within the applicable return period, subject to our approval. The product must remain unused, unopened and suitable for resale. Original delivery fees, transaction charges and other non-product costs are generally non-refundable.
Clearance, promotional and final-sale products are not returnable unless damaged, defective or incorrectly supplied. Personalised, customised, specially sourced and bulk-order products cannot be returned or cancelled after preparation or procurement has started.
Approved exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a comparable alternative product, store credit or a refund through the original payment method. Any difference in price must be paid or refunded accordingly.
To request a return, refund or exchange, customers must email us with their order number, a clear explanation of the issue and supporting photographs. An unboxing video or a video demonstrating the reported defect may also be requested. Customers should not send a product back until approval and return instructions have been provided.
All returned products will be inspected and may undergo technical testing. Products that have been used, modified, damaged, returned incomplete or found to be functioning normally may be rejected.
Approved refunds will be issued through the original payment method whenever reasonably possible. Customers should allow approximately 7–14 business days for processing. Additional time may be required by the customer’s bank, card issuer or payment provider.
Products purchased using a discount, voucher or promotional code will be refunded based on the amount actually paid. Products purchased as part of a bundle may need to be returned together before a full refund can be issued. Complimentary items must also be returned unused and in their original condition.
Cancellation Policy
Customers may request to cancel an order within 12 hours after placing it, provided that the order has not been processed, packed, dispatched or handed over to the delivery provider. Once preparation or delivery has started, cancellation is no longer available.
Customised, specially sourced and bulk-order products cannot be cancelled after preparation or procurement has begun. Approved cancellation refunds will be issued through the original payment method, although transaction fees or costs already incurred may be deducted where permitted by law.
Governing Law
This Return, Refund and Exchange Policy shall be governed by and interpreted in accordance with the laws of Malaysia. Any dispute arising from this Policy shall be subject to the jurisdiction of the courts of Malaysia, without limiting any statutory consumer rights.
Contact Us
For return, refund, exchange or cancellation enquiries, please contact:
GEOKTEACH REVOLUTION SDN. BHD.
Registration No.: 202501019124 (1620537-T)
Email: geokteach_revolution@outlook.com